By booking with and using Ruffmutz Training and Behaviours (or “Ruffmutz”) services, you agree to the following Terms and Conditions :-
Ruffmutz Training & Behaviour will work directly with you and your pet to create a suitable training plan tailored to your individual situation and needs. Behaviour modification relies on a strong partnership between you and your dog and we will work with you to show you positive and kind methods to help foster this bond. Ruffmutz Training and Behaviour is a fear free trainer and will not advocate the use of shock/prong/spray collars nor methods based around dominance theory.
In order to stand the best chance of a long-term positive change in your dogs behaviour, it is important that both training plan and management advice is followed. We can never guarantee results or promise to “fix” your dog but successful training is not just about the work we do with you, it is also vital that training is continued by you on a daily basis in order to have the best chance of success.
In completing any booking with Ruffmutz, I signify my understanding that participation in a dog training or dog sports session may pose some risk to myself, members of my family, my guests, and my dog/s and expressly assume the risk of any damage or injury (to myself, my dog/s, and/or any minors attending a dog training or dog sports session with me) incurred as a result of a dog training or dog sports session conducted by or on behalf of Ruffmutz.
To minimize all risks, I agree to disclose to the trainer any danger or sensitivities my dog/s may present. For the safety of everyone concerned, I will inform Ruffmutz at the time of booking if my dog has ever shown any aggression either out in public, within the home environment or in any other specific situation. During training sessions, I will immediately inform the trainer of any situations that may provoke aggression in my dog/s and be responsible for avoiding those situations. Failure to inform Ruffmutz may result in the cancellation of my session, and I understand my deposit will not be returned.
I understand that for initial training sessions & behaviour consultations, Ruffmutz may suggest a vet check prior to my training session. Ruffmutz may also request you ask my vets if they will complete a vet consent form for my dog to participate in training.
In consideration of my participation in a dog training or dog sports session/s conducted by or on behalf of Ruffmutz, myself and any minors attending the dog training session/s with me, waive, release, and agree to hold harmless Ruffmutz and any and all of its trainers and volunteers from any and all causes of actions, claims, demands, losses, injuries, and damages of any kind which may be sustained by me or my dog/s in connection with the dog training or dog sports session.
I understand that I shall be responsible for and indemnify and hold harmless Ruffmutz and its trainers, volunteers and representatives from and against all claims, damages, costs and liabilities in respect of any loss, damage or personal injury sustained by me or any third party which is directly or indirectly caused by my dog or to my dog following participation in a dog training or dog sports session/s with Ruffmutz.
In the case of dogs over 16 weeks of age, any dog participating in a training session, training class, or workshop is assumed to have recieved comprehensive and up-to-date vaccinations. I will inform Ruffmutz if this is not the case. I am responsible for notifying Ruffmutz as soon as possible if my dog is sick or unwell with any potentially infectious conditions (such as upset stomach, vomiting, coughing, weeping eyes), or has been exposed to any infectious diseases (such as Kennel Cough), and understand that training will be rescheduled in these cases.
For online training sessions, Ruffmutz will utilise the Zoom platform. All sessions will be recorded, and I understand that if desired, I can request a copy of the Zoom session within 10 days of the scheduled date. Where technical issues on Ruffmutz part prevent a session going ahead, or cause the session to be terminated unduly early, the session will be rescheduled at no extra charge.
Fees, Refunds, and Cancellation Policy
Professional fees start from £120 per initial session. Fees for behaviour consultations are dependent on the situation, and will be discussed with you prior to booking. Deposits must be paid at the time of booking to book your appointment, and the remaining balance is due in full at the first session if booking a package. Fees for ongoing sessions are due at the end of each training session, unless otherwise agreed upon by both parties. Client will be billed for any “no shows” or appointments cancelled with fewer than 1 weeks’ notice, unless the consultant agrees otherwise. In the case of cancelled pre paid package sessions, that session may be forfeit.
Puppy Smart packages are to be completed within 6 weeks of the first session, Puppy Platinum package dates will be outlined on receipt of the full balance, but aim to run until approximately the 1-year birthday of your dog.
The consultant/Ruffmutz training and behaviour reserve the right to withhold sending written training plans and resources, or cancel any future sessions, until any outstanding professional fees have been settled.
There are no refunds unless a service has not been taken and the appropriate amount of notice has been given. We will try and find alternative options both parties are happy with such as rescheduling or deferring until a more suitable time if appropriate. In some rare circumstances, we may offer you a partial refund but this is at the discretion of Ruffmutz Training and Behaviour.
COVID-19
In light of the ongoing pandemic, services available may vary at short notice. Where clients have face-to-face work booked, zoom sessions will be offered as a replacement if suitable for the situation. If possible and allowed within government guidance, day school training sessions (I collect your dog and take them for a training session with just me) may also be offered to existing clients. If neither of those options is suitable, appointments will be rescheduled once allowed to happen again. Refunds will only be issued where no sessions have yet been taken in a package, unless otherwise agreed with the consultant.
You must tell us if you are isolating or shielding so we can take appropriate action to keep everyone safe.
Website Use
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, text and it’s content, photographs, logos and graphics. Reproduction is prohibited without express permission from the website owner: Ruffmutz training & behaviour. E-mail ruffmutz@gmail.com.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Discount Codes
Individual discount codes may be subject to specific Terms and Conditions as indicated.
- “PUPPYTIME10” valid from 06/10/2024 – 14/10/2024, giving a 10% discount when applied at checkout on all in-stock Puppy Training purchased through ruffmutz.co.uk, including Platinum Year of Life where a 10% discount is applied to the deposit payment (£40), with the remaining discount applied to the second payment (£115). Training must commence by 10/01/2025 and in-home training must be within Ruffmutz working area (Huddersfield, Mirfield, Brighouse, Saddleworth, Horbury, Cleckheaton, Denby Dale). If in doubt, please contact before purchase.